Frequently Asked Questions
How much are sessions?
Rates for Professional Integrative Counseling Services:
$165 - 45-minutes session
$330 - 90-minute session
Payments are made at the start of the day of your therapy session.
Do you take insurance?
Calm Hearts Counseling is an Out-Of-Network (OON) provider. We accept payment through cash, credit card, and check, HSA and FSA accounts. We are able to provide clients with a Superbill (receipt) to submit to their insurance company for potential reimbursement for out-of-network costs.
Please speak with us if you plan to submit a Superbill, as you will be required to disclose specific clinical information related to your mental health care to your insurance company. It is the sole responsibility of the client to coordinate with their insurance provider directly and to understand their OON prior to submitting receipts.
Integrative Counseling Services
How do I start therapy & how long will I be in therapy?
We require new clients commit to weekly sessions, which is essential to laying the groundwork for successful, therapeutic outcomes. As we see progress toward therapy goals and symptom reduction, we will discuss reducing frequency of appointments, usually to every other week until symptoms gradually decrease. We will check in periodically during sessions to explore what you’re needing more or less of, ensuring our time together is on track to help you meet your goals for therapy.
Can I just come see you once-in-awhile?
Therapy is an investment of time and money, and it’s understandable you may want to spread out session attendance, come casually or on an as-needed basis. However, this slows progress and limits outcomes, ultimately costing you more in the long run.
That said, we do not offer appointments on an as-needed basis unless it has been arranged and agreed upon after attending sessions consistently and meeting treatment goals.
Do you offer in-person or virtual sessions? Or both?
Sessions are in-person at our offices in the Dobson Ranch Corridor in Mesa, Arizona. Telehealth (video) counseling appointments are conveniently available for residents throughout Arizona.
What is your cancellation policy?
48 hours advance notice, excluding weekends and holidays. As an example: If you have an appointment on Monday at 1pm, you will need to cancel before 1pm the Thursday prior. A cancellation made after 48 hours will be charged the full fee of session, as we reserve your appointment time just for you. Telehealth counseling options are always available for when you’re having a last-minute scheduling snafu or if you’re not feeling well the day-of session.
Am I able to integrate my faith values or spiritual views into therapy?
Absolutely! Faith formation and spiritual values are deeply personal and unique to each individual. Whether spirituality or faith is a vital part of your life, if you are navigating a faith transition, or you have experienced religious wounding, or perhaps religion or faith have no present bearing on your journey, we are equipped and available to honor your preferences and requests.
If I’m working with a psychiatric or medical provider, are you able and willing to coordinate with them?
Absolutely! With a signed Release of Information (ROI), we are happy to coordinate care with additional providers as part of your mental health care team, ensuring that you receive the highest level or coordinated care.